If time and budget do not allow for a thorough Access Audit, our Walk & Talk Service can support you in gaining onsite accessibility advice for you to put into practice.

Our Access Advisor can visit your premises and conduct a site visit with you, covering all key areas of the site, including entrances, toilet facilities, public areas and fire escape routes, as well as external areas of the property. We will give feedback on all accessibility aspects of your business and help you to prioritise any action points that would greatly improve inclusivity and improve and support your Access Statement.

A Walk and Talk Access Review is a specific approach to conducting an accessibility assessment or audit. Unlike traditional access reviews that primarily rely on written documentation and site plans, a Walk and Talk Access Review involves physically walking through premises while simultaneously discussing and evaluating accessibility features and barriers with relevant stakeholders.

During a Walk and Talk Access Review, an accessibility expert or consultant, along with representatives from the business or organisation, tours the premises together, examining various areas and aspects related to accessibility. The process typically involves the following:

1. On-Site Assessment

The accessibility expert conducts an on-site evaluation, examining physical spaces, entrances, pathways, parking areas, accessible toilets, common areas, and other relevant features. They assess the premises based on accessibility standards and guidelines, identifying potential barriers and areas that need improvement.

2. Real-Time Discussion

As the evaluation proceeds, the accessibility expert engages in a conversation with the business representatives, discussing observations, sharing insights, and addressing specific accessibility concerns. This real-time discussion allows for immediate clarification, sharing of perspectives, and exploration of potential solutions.

3. Stakeholder Input

The Walk and Talk Access Review encourages active involvement from representatives of the business or organisation being assessed. This includes personnel responsible for facility management, customer service, policy implementation, or any other relevant roles. Their input and knowledge of the premises can contribute valuable insights during the review process.

4. Identification of Barriers and Opportunities

The walkthrough portion of the review enables the identification of physical and operational barriers that may hinder accessibility. This can include architectural obstacles, signage issues, inadequate lighting, inaccessible communication methods, or non-compliant policies. It also provides an opportunity to identify existing strengths or areas where the premises exceed accessibility requirements.

5. Recommendations and Action Plan

Based on the Walk and Talk Access Review findings, the accessibility expert provides recommendations and guidance to address identified barriers and improve accessibility. These recommendations may include physical modifications, policy updates, staff training, or the adoption of assistive technologies. An action plan is typically developed, outlining steps to be taken to enhance accessibility over time.

Walk and Talk Access Reviews offer a dynamic and interactive approach to accessibility assessments. By combining physical examination with real-time dialogue, they facilitate a more comprehensive understanding of the premises and foster collaboration between accessibility experts and the business or organisation. This approach can help identify practical solutions, promote inclusive environments, and drive meaningful improvements in accessibility.

6. For smaller businesses seeking advice

This is the most affordable option. Although you will take notes, I’ll also provide you with relevant information from Building Regulation and British Standards 8300 (Best Practice).